![]() Just select the account with your email address and you'll be taken back to Mendeley to login. A message should appear informing you of the multiple accounts and an email sent to you. When you try to login to Mendeley it won't know which account to use. ![]() If you have logged to Elsevier products such as ScienceDirect or Scopus via a link from the Library's website you might have created a 'shib' or 'oala' profile on the site. I already told the Mendeley Support team. I just installed the Microsoft Office Update and the plugin doesnt work. ![]() Multiple accounts associated with your email address Mendeley Word Plugin doesnt work with the updated Microsoft Word for M1 MacBooks as of December 15th. If you can't remember the password anymore, just click on the 'Forgot password' link to reset it. You can use this same account to login to Mendeley. If you try to register for a Mendeley account and it just takes you to the login screen once you have entered your email address, this indicates that you have already registered that email address with another Elsevier product (for example, ScienceDirect or Scopus). Clicking on 'Register' just takes you to the login screen
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